Eiffel Over

Tag: ClientCollaboration

  • What shall we do a with a no-brief client?

    (To the tune of “What Shall We Do with a Drunken Sailor”)

    Chorus:

    What shall we do with a no-brief client?

    What shall we do with a no-brief client?

    What shall we do with a no-brief client?

    Early in the morning? 

    Verse 1:

    Start with a list of their requirements,

    Start with a list of their requirements,

    Start with a list of their requirements,

    To get the process rolling!

    Verse 2:

    Sprinkle on a little bit of what delights them,

    Sprinkle on a little bit of what delights them,

    Sprinkle on a little bit of what delights them,

    And now we’ve got a briefing!

    Verse 3:

    Now it’s time to go and break the brief right open,

    Now it’s time to go and break the brief right open,

    Now it’s time to go and break the brief right open,

    To start creative thinking!

    Verse 4:

    Read the brief out slowly to them,

    Read the brief out slowly to them,

    Read the brief out slowly to them,

    And see what is emerging!

    Verse 5:

    Capture all their questions on a great big mind map,

    Capture information on a great big mind map,

    Capture inspiration on a great big mind map,

    And see what thoughts are forming!

    Verse 6:

    Oh ay, another idea!

    Oh ay, another idea!

    Oh ay, another idea!

    No idea is too stupid!

    Verse 7:

    Now it’s time to test them all against the briefing,

    Now it’s time to test them all against the briefing,

    Now it’s time to test them all against the briefing,

    To see what needs improving!

    Verse 8:

    And so you’ve got a brief and some emerging concepts,

    So you’ve got a brief and some emerging concepts,

    So you’ve got a brief and some emerging concepts,

    That the team can work with!

    Final Chorus:

    That’s what we do with a no-brief client,

    That’s what we do with a no-brief client,

    That’s what we do with a no-brief client,

    Next time, call us sooner!

    —–

    🎼 Do you like songs about engineering? Here’s another one I wrote.

  • Design versus Shopping

    If the client knows exactly what they want at the start of a design process, then it isn’t design – it’s shopping. Shopping for the answer that you’ve already decided upon. Because design isn’t the business of dealing with knowns. It is precisely because there are unknowns that we need a design process. 

    By all means we should have an initial brief that describes outcomes we are trying to reach. And then begins a journey into realm of unknown possibilities and constraints to find out what might be possible. What we may discover is that that original statement of intent was not quite right. We might find something based on a better understanding of the situation. 

    And then we get a better brief. Better for everyone involved, including the client.

    Consider the opposite. The client sets a tightly defined brief with highly specified outcomes. The designer is forced to the client’s exacting brief, tantamount to a shopping list (and which has probably become formalised as a contract). The designer discovers a better solution but because it is not on the client’s shopping list, it isn’t considered. 

    And so the client comes back from the shops with what they asked for. But there is no guarantee they are going to fit.